Return Policy - EN

Effective August 2025

Mandatory Unboxing Video

All return requests must include a full unboxing video, recorded clearly from the moment the package is opened until the contents are fully revealed. The video must be continuous and unedited.
Returns due to missing items or damages without this video will not be accepted.

Return Eligibility Criteria

To qualify for a return, the following conditions must be met:

• Original & Unused Condition:
  The product must be unused, in original condition, with all original tags and labels still attached.
• No Damage or Defects:
  The product must be unworn, unwashed, unaltered, free from stains, broken seams, missing accessories, loose threads, or any signs of wear and tear.
• Complete Original Packaging:
  The product must be returned with its original brand box and packaging, which must be undamaged and free from any adhesives or stickers. All original components (e.g., papers, stickers, ribbons, ropes, polybags, plastics) must be included.

Return Timeline

• Return Request:
  Must be submitted within 14 days from the date the order was received.

Shipping Guidelines for Returns

• Please use the original outer shipping box (or similar protective packaging) to return the item.
• Ensure the product’s packaging is fully covered and protected, no stickers pasted, no scratch and/or nothing written.
• Returns with damaged product boxes or packaging will not be accepted.
• Please be aware that returns for items purchased online cannot be processed at physical stores, and vice versa.

Refund Process

• Refunds will be processed within 7 to 14 business days after the returned items are received and verified.
• Refunds will be issued via the original payment method.
• Please note: Shipping fees are non-refundable.

How to Submit a Return Request

To begin the return process, please contact our Customer Service Team at:
connect@aldoshoes.co.id