Our appointed courier service provider delivers throughout Indonesia. The following shipping methods are available when you place your order:
Shipping Methods
Cost
Delivery Time
Ship to an Aldo store
Free
5-7 business days
Standard Delivery
Based on delivery address area
You may check at:
https://www.jne.co.id/id/tracking/tarif
3-5 business days

Kindly contact our Customer Care for special arrangement on same-day delivery.

What are the delivery options and how long does it take?

Currently, we offer ship-to- store (5-7 business day) and standard delivery (3-5 business day) for all orders.

For ship-to- store, you will be able to receive your order within 7 business days after it has been processed. You will receive an email once your order is ready for pickup in store.

For standard delivery, your order will be processed on the same day if it is placed before 1430hrs. All orders placed after 1430hrs will be processed on the following business day. You will receive an email with tracking details once your order is shipped. It will take 1-2 business days for the order to reach your doorstep.

Our business days are from Monday to Friday, with the exception of Public Holidays. You may experience delay in shipping during holidays and sale period.

How much are the shipping rates ?
Delivery To Store (5-7 Business Days)
Standard Shipping (3-5 business days)
Free
Based on delivery address area
You may check at:
https://www.jne.co.id/id/tracking/tarif
^Net - Refers to amount after discount
Do visit our website to check out our free shipping promo.
Where can I have my items shipped to?

Our appointed courier service provider delivers throughout Indonesia.

Can I have my items shipped to store?

Absolutely. Simple select the “Ship-to-Store” option during checkout and choose your preferred store for collection. You will receive an email once your order is ready for pickup in store..

Can I place an international order?

Unfortunately, we do not offer international delivery currently. All deliveries have to be fulfilled within Indonesia.

Do I need to pay for a re-delivery?

Our appointed courier service provider offers 2 times free re-delivery. However, a delivery charge of RM20 will be imposed for re-delivery attempts that failed twice. So, be sure that you have appointed someone to receive the parcel on your behalf in order to avoid unnecessary charges.

How to track your order?

You will be redirected to our designated courier service provider website. To track your order, please enter the tracking number provided in your order confirmation email. Kindly take note that it may take up to 24 hours for tracking information to be available.

Alternatively, you may login to view your updated order status under Order History in My Account page. If you have made a guest purchase, this service will not be available.

Order Status Explanation

Order Confirmed
We have successfully received your paid orders
Order Shipped
Our courier service provider have delivered your orders
On hold
An unforeseen event has occurred and we are rectifying it
Cancelled
The order has been cancelled
Refunded
We have successfully processed the refund

Looking for more help?

Need help? Live chat is the fastest way to get in touch with us.
We are available from Monday – Friday: 10am – 5pm.

Need help with something more specific?
Email us now.