Frequently Asked Questions
Simply enter the style name or number in the search box at the top right of the page. Don’t have a specific style in mind? Use our top navigation to browse our categories. Use the filters on our category pages to help you narrow down options in your size, color and price range.
We allow to refund and exchange within 14 days of receiving your purchase for unworn or when you return it in original condition, and packaging. You may return or exchange the item for the transaction performed at Aldo Indonesia stores or via aldoshoes.co.id only.
Items that do not meet the requirements for return and exchange will not be processed. Aldo Indonesia reserves all rights and decision shall be final. Should you require further assistance on your case, kindly chat with us from Monday to Friday, 10am-5pm or email to our Customer Care.
For online orders, you may enjoy a free return at any Aldo store or mail back the item(s) to our facility. All return shipping charges via courier are fully borne by customer.
To initiate your return, simply log in to My Account, go to Purchase History and click on the return link. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click on Submit and an email notification will be sent to you. Do check your junk mail folders just in case it didn’t appear in your inbox.
1. Simply flash this email to our Fashion associate at any of the Aldo stores^ and hand over the item(s) to complete the return process.
^with the exception of Aldo Design Village Outlet store, Aldo Johor Premium Outlet store and Aldo Mitsui Sepang Outlet store.
2. Please note refunds will only be accepted if shoe soles remain in the original condition.
3. No sale item may be returned at any time. In the interest of hygiene, earring will not be refunded at any time.
1. Order is to be shipped to the address below. Please indicate your return number on the parcel
*No adhesive sticker or markings are allowed on Aldo packaging
| Attention: | ALDO INDONESIA |
| Address: | Jl. Ciputat Raya No.26 |
| Return Number: | ____________________ |
2. All return shipping charges are fully borne by customer.
3. Please note refunds will only be accepted if shoe soles remain in the original condition.
4. No sale item may be returned at any time. In the interest of hygiene, earring will not be returned at any time.
5. Aldo Indonesia will not be held responsible for any damage and loss of items during transit. In case of dispute, Aldo Indonesia’s decisions on returns are final.
If you are not fully satisfied with your items visit one of our store locations and our associate will help you find the style or size that’s right for you. You will be entitled to exchange any items equivalent to the value of the original item. If the exchange item is higher value than the original, payments will be required for the balance amount due. If exchanged item value is lower than the original item, there will be no refunds of remaining value.
You will be redirected to our designated courier service provider website. To track your order, please enter the tracking number provided in your order confirmation email. Kindly take note that it may take up to 24 hours for tracking information to be available.
Alternatively, you may login to view your updated order status under Order History in My Account page. If you have made a guest purchase, this service will not be available.
Order Status Explanation
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Order Confirmed
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We have successfully received your paid orders
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Order Shipped
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Our courier service provider have delivered your orders
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On hold
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An unforeseen event has occurred and we are rectifying it
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Cancelled
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The order has been cancelled
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Refunded
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We have successfully processed the refund
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For ship-to-store, your order will be ready for collection within 5-7 business days. Only for Jakarta area.
For standard delivery, your order will be delivered within 3-4 business days.
For standard delivery, your order will reach your selected destinaton within xx - xx days.
For next-day delivery, your order wll reach your selected destination as long as it is confiirmed before 4pm.
Visit our Store Locator to find the Aldo store closest to you.
Protecting your shoes is a vital step in ensuring that they last for all your upcoming occasions. We carry a vast array of shoe care products from water resistance sprays to cleaning wipes to polishing solutions for leather and suede. The right product for you will depend on the material of your shoes. If you like some expert advice on which care product to use, bring your shoes to our nearest Aldo store for a more personalized recommendation.
Yes, you may remove the items from your shopping bag if the orders have not been processed. Unfortunately, we cannot change or cancel if your order has been placed. However, we want you to be fully satisfied with every purchase you make at Aldo Indonesia. We offer a 14-day return and exchange policy for our customers. Visit our Return & Exchange Policy section for more details.
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